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| Customer FAQ |
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- What credit cards does Eclipsespa take to pay for my purchases?
- Do you ship internationally?
- Does EclipseSpa create custom gift packages?
- Is my personal information secure?
- How long does shipping take to receive my order?
- Can I save my billing and shipping information so I don't have to type it in for future orders?
- In addition to the Contact Us page how can we get a hold of customer service with a question?
- Are your products Paraben Free?
- I have really dry skin, what do you have to help dry skin
- I keep hearing about soy candles. Is this the same as organic candles? Are they better for me?
- What credit cards does Eclipsespa take to pay for my purchases?
We are happy to take Visa, Mastercard, Amex and Paypal. Debit or ATM cards sponsored by these credit card companies are also accepted.
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- Do you ship internationally?
EclipseSpa currently ships to Canada, Mexico, Bahamas, Italy and the UK. I f you don't see your country listed, please email us directly with your order at admin@eclipse-spa.com
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- Does EclipseSpa create custom gift packages?
Absolutely. As a matter of fact, Anne loves to help her customers come up with the perfect gift for their recipient. Just call or email Anne. 925-743-4198 or Admin@eclipse-spa.com
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- Is my personal information secure?
Yes, your online transactions are both private and secure. SSL encryption protects your information, ensuring that you connect with a legitimate, secure server. It's as safe as placing your order by phone or mail ... so you can always feel confident shopping online
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- How long does shipping take to receive my order?
Standard Ground Shipping is 7-10 days. Eclipsespa offers many shipping options that you can choose from before you check out and confirm your order.
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- Can I save my billing and shipping information so I don't have to type it in for future orders?
Absolutely! Simply set up a free Eclipsespa account online. Whenever you log in, your name, address and information will be automatically selected for your order. For your protection, please note that credit card data is not stored in our system and must be re-entered for every order.
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- In addition to the Contact Us page how can we get a hold of customer service with a question?
You are welcome to email us at Admin@eclipse-spa.com or pick up the telephone and call us at 925-743-4198.
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- Are your products Paraben Free?
Absolutely. We have never used parabens in our products and never will. Parabens have been used as a preservative. We use a flower extract preservative alternative in our bath and body products
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- I have really dry skin, what do you have to help dry skin
There are a range of products that work in tandem to relieve dry skin. You should consider our moisturizing shower gels and lotion that help with dry skin. Each unique organic ingredient targets the integrity of your skin, making it softer and more youthful looking. Our sugar scrubs are unparalled in quality. If your skin has the winter blues, or parched from the rays of the sun, you really must treat your body to our wildcrafted shea sugar scrubs. Please read and listen to our reviews to see how much other customers have enjoyed this product.
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- I keep hearing about soy candles. Is this the same as organic candles? Are they better for me?
Soy candles that use therapuetic grade essential oils are also known as organic candles. Soy candles have a positive impact on the environment, are healthier for humans, and supports soy farmers. We use 100% soy wax without any additives. They burn longer, cleaner and smell amazing. The trend for candles is aromatherapy. Aromatherapy is the use of essential oils rather than fragrance oils. We created a new line of aromatherapy candles that provide eco-friendly light and comfort.
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